![]() ![]() Maybe you’re taking an extended stay somewhere away from home, and you need to order some necessities online. In some unlucky instances, the sundry shop may not have the item you’re looking for…but did you know that you can ship yourself a package? Maybe you need to send a small piece of luggage. Please contact one of our Concierge Service Representatives who will gladly help arrange your return.It’s an age-old tradition of traveling: we always tend to forget at least one thing. Used or laundered merchandise is not returnable. Are there any items that are non-returnable?īeds are not accepted for returns or exchange. Returned merchandise should include the original packaging and be in the same condition as when it was received. We will gladly accept your timely return of new, unwashed items within 30 days of delivery. We want you to be completely satisfied with your purchase. Return Policy What is your return policy? Please note that all prices listed on this site are in US dollars. Duties & TaxesĪll duties and taxes are the responsibility of the recipient and will be assessed upon delivery. You will be contacted if additional shipping costs will be charged for remote locations. You will be presented with expedited and economy delivery options. When shipping to a destination outside of the contiguous United States, delivery rates are calculated based on the actual shipping address and will vary. We currently offer shipping to most International destinations. International Shipping What countries do you ship to? ![]() Please call our Concierge Service toll-free at 1-87 for detailed shipping costs to your delivery destination. Remote areas will require an additional fee and will vary based on delivery destination. * Mattress & Box Spring: There is a flat rate of $225.00 for white-glove in-home delivery of Hilton Bed to most locations in the contiguous United States. Special Purchase Items - Contiguous US Ground Shipping Costs Shipping costs are calculated based on the original retail price subtotal of your order before any taxes have been applied, except for Hilton Bed and other special purchase items which have separate shipping costs associated with them.* In that event, we will contact you within one business day to gather the information we need to proceed with your order. On occasion, an order may be placed on hold. Please note that this estimated delivery date is only an estimate and is not a guarantee that your order will be delivered by that date. When calculating delivery dates we do not include weekends or holidays. Orders placed after 2:00 PM EST will be processed for shipment the next business day. ![]() Most orders placed before 2:00 PM EST are processed for shipment on the same day you place your order for all in-stock items. How do you calculate estimated delivery dates? Special Purchase items such as Hilton Bed are not available for expedited shipping and may require extended lead-times. Delivery options available will vary based on your final shipping destination. We also offer shipping to Hawaii and Alaska and most International destinations. When delivering to anywhere within the contiguous United States, you may choose from Ground Shipping, Three Day Shipping, Two Day Shipping and Next Day Shipping. Shipping and Returns Shipping Policies What delivery options do you offer? ![]()
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